Understanding the Difference between Portal User and Resident User
Portal User Overview
- Primary users of the HOA Web Portal
- Management-level access and responsibilities
- Responsible for overseeing properties and resident accounts
- Administrative capabilities include:
- Property management
- Resident oversight
- System administration
Resident User Overview
- Exclusive users of the Resident Mobile App
- Limited to resident-specific functions
- Cannot access HOA Web Portal
- Typical activities include:
- View personal account information
- Open doors using the mobile app
- Create guest passes for visitors
- Answer video calls from intercom devices
Key Differences
Feature | Portal User | Resident User |
Platform Access | HOA Web Portal and Resident Mobile App | Resident Mobile App Only |
Administrative Rights | Full management access | Limited personal access |
Property Management | Can manage all properties | N/A |
User Management | Can manage all users | Can only manage personal profile |