Navigator to Settings —> User Settings tab to add a new Portal User.
What is different between HOA user and Resident User?
- There are 4 major roles of Portal user:
- Org Owner
- This is the owner of the entire account and the first user created
- Org Admin
- This is the administrative-level organization user, having all permissions except account deletion
- Org Manager
- This role manages properties, devices, and residents, but lacks permissions for billing and other administrative functions
- Org Operator
- This is a basic role, typically used for front desk or security guard positions. This role cannot modify any property, device, or resident settings. It can only view dashboard statistics, answer video calls, and open doors remotely
Only Org Admin, Org Manager, and Org Operator roles can be assigned to different users.
- Once created, the user will receive an email to activate their account and create a password.
